FAQ for Clinical and Diagnostic Laboratories2021-05-04T12:01:50-04:00

FAQ for Clinical and Diagnostic Laboratories

How do I join the MOMS platform?2021-12-06T15:57:21-05:00

Labs and other clients in need of access to a skilled labor pool that can perform specimen collections for their tests and panels can join the MOMS platform by going to laboratory.myonemedicalsource.com.

Once there, simply click “Sign Up Now” on the left-hand side to begin the process. To schedule an onboarding demo, please contact Zach Seybert at zachs@myonemedicalsource.com.

What are the benefits of using MOMS?2021-12-06T15:57:25-05:00

MOMS is designed to help increase access to the skilled labor in a compliant, convenient, and quality process-driven solution to help address anti-kickback relationships, while also creating a more efficient process. Our platform helps labs and clients address activity, reporting, and invoicing.

What is the cost of joining the platform?2021-12-06T15:57:03-05:00

MOMS offers various subscription plans based on the coverage needs you have, but all plans get you into a compliant relationship with the labor you need for required specimen collections.

What is a MAP?2021-12-06T15:59:27-05:00

A MAP: Medical Access Point™ is a brick-and-mortar facility that has the skilled labor in place to perform specimen collections, such as an urgent care or walk-in clinic. By connecting with MAPs on our nationwide network, you build a network of labor that can perform specimen collections for your tests and panels.

How do I connect with MAPs?2021-12-06T16:05:27-05:00

Once your profile on the MOMS platform is active, connecting with MAPs is a simple process. To start building your network, visit the “MAPs” menu in the left-hand navigation bar of the portal.

To add new MAPs, click the plus sign in the upper right-hand corner. You can search for MAPs by name, market, or affiliation and to add a new location, click the “Add MAP” button. The connection request can be sent by either party and must be approved by both parties. For more on the connection process, click here.

Who provides the kits to the patients?2021-12-06T16:07:06-05:00

Depending on your current relationship, if providers are ordering the tests from you, they can distribute the kits to the patient. If you are selling directly to the consumer and currently shipping kits to the consumer, you can utilize a custom QR code for a patient to scan and be directed to the specific test or panel. If this is of interest, our team can show you how to utilize this functionality.

Who handles the shipping back to the lab?2021-12-06T16:08:02-05:00

Typically, the labs have a relationship with an overnight shipping company. Shipping labels are usually included in the kits provided to the patient.

Why is a credit card required as part of onboarding?2021-12-06T16:10:38-05:00

Access to the MOMS platform is based on a subscription, starting the first of every month. This allows us to be able to help facilitate the payment of the collections performed if the lab is paying for them to the labor.

How do you communicate updates to the network?2022-01-11T15:35:55-05:00

Once your lab becomes active, each user will be added to our weekly lab update blast mailing list. This blast is emailed each Thursday to the lab network and contains new Lab announcements, platform updates, and best practices for platform use.

Please note, if you or a member of your team unsubscribes from these emails, we cannot re-add you to the mailing list. You must resubscribe via a contact us form on our website.

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